Contact & support

We're a small team and happy to help. Here's the fastest route to an answer.

Help yourself first (usually fastest)

• Ask Whelpkeep — the button on any docs or rules page answers plain-English questions about using the product.
• Search — use the search box at the top of the docs to jump straight to a page.
• FAQ and Troubleshooting cover the most common questions and snags.

Talk to a human

If the docs and the assistant don't sort it out, email us:

• Email: support@whelpkeep.com.au

To help us help you quickly, include:

• what you were trying to do;
• what happened instead (a screenshot is gold);
• the name of the animal, litter, pup or buyer involved (so we can find it).

Breeding-rule questions

For questions about the rules in your state — what's legally required, deadlines, deposit and refund law — see the plain-English Rules pages. The assistant will also point you there. Remember these are guidance, not legal advice.